Legal

Privacy Policy — Capital Tech Mount & Repair

How we collect, use, share, and protect your information when you visit our website or use our services.

Effective: November 12, 2025 · Last Updated: November 12, 2025
Company: Capital Tech Mount & Repair, Schenectady, NY · [email protected] · 518-381-0496

Scope

This Privacy Policy explains how Capital Tech Mount & Repair (“Capital Tech,” “we,” “us”) collects, uses, shares, and protects personal information. It applies to information collected online, by phone, text, email, or in person within the United States.

Information We Collect

Contact information such as name, phone number, email, and address.
Service information including requested services, appointments, and feedback.
Payment information (processed securely by Square or Stripe; we do not store card data).
Call recordings for quality assurance and training.
Cookies, device, and usage data collected through Google Ads and Google Analytics.

How We Use Information

To provide quotes, process payments, and deliver services.
To communicate with you about appointments, promotions, and service updates.
To improve our website, support, and advertising performance.
To prevent fraud, ensure safety, and comply with legal requirements.

Marketing, Calls, and SMS

We run paid ads on Google to generate leads. If you provide your phone number or email, we may contact you by phone, SMS, or email for quotes, scheduling, or promotions. Message and data rates may apply.

SMS Opt-Out: Reply “STOP” to end promotional texts or “HELP” for help.
Email Opt-Out: Use unsubscribe links or contact us directly.
Call Recording: Calls may be recorded for quality and training. You may request not to be recorded.

Cookies and Tracking

We use cookies to improve website functionality, measure ad performance, and understand visitor behavior. You can manage cookies through your browser settings.

Payment Processing

Payments are securely processed through Square or Stripe. Their privacy policies govern how payment data is handled.

How We Share Information

Service Providers: For hosting, analytics, advertising, and payment processing.
Legal Compliance: When required by law, court order, or to protect safety.
Business Transfers: If our business is sold or merged, information may be transferred.

We do not sell or share personal information for cross-context advertising.

Your Privacy Rights

You may have the right to access, correct, delete, or receive a copy of your personal information under applicable state laws. To exercise rights, email [email protected] or call 518-381-0496.

Call Recording Disclosure

We may record customer calls for quality assurance and training. If you do not wish to be recorded, inform our team at the start of the call.

Children

Our services are not directed to children under 13. We do not knowingly collect data from minors.

Security

We use administrative, technical, and physical safeguards to protect data. While we take reasonable precautions, no system is completely secure.

Retention

We retain customer and business information only for as long as necessary to meet legal, tax, and operational requirements. Retention periods vary depending on the purpose of the data and applicable law:

Customer and Job Records: Retained for up to seven (7) years from the date of service completion or last transaction. This aligns with IRS and New York tax recordkeeping laws.
Call Recordings: Retained for up to twenty-four (24) months for quality assurance, or up to seven (7) years if related to a transaction or dispute.
Marketing Contact Data: Retained for up to twenty-four (24) months after the last engagement. Opt-out and unsubscribe records are retained indefinitely to ensure we respect your preferences.
Financial and Tax Data: Retained for up to seven (7) years as required by accounting and legal standards.

When data is no longer required, it is securely deleted or anonymized in accordance with applicable recordkeeping laws.

Changes to This Policy

We may update this Privacy Policy as our practices change. Any material changes will be posted with an updated effective date.

Contact Us

Email: [email protected]
Phone: 518-381-0496